Frequently Asked Questions
Everything you need to know about shopping for authentic Italian flavors at Supermarket Italy.
How do you ensure the freshness of perishable items like cheese and meats?
We use specialized insulated packaging and cold packs for all perishable goods. These items are shipped via expedited methods to ensure they arrive at your doorstep in peak condition and at the appropriate temperature.
What is your shipping policy for heavy or fragile glass bottles?
Our team is expert in packing fragile items like olive oil and balsamic vinegar. We use reinforced boxes and protective cushioning. Shipping costs are calculated at checkout based on weight and destination.
Are your products authentically sourced from Italy?
Yes, we pride ourselves on sourcing the majority of our catalog directly from Italy. We carry many DOP (Protected Designation of Origin) and IGP (Protected Geographical Indication) certified products to guarantee authenticity.
What should I do if my order arrives damaged?
If your order is damaged during transit, please take photos of the packaging and the product and contact our customer service within 48 hours of delivery. We will arrange for a replacement or a refund immediately.
Do you offer international shipping?
Currently, we primary ship within the United States. Due to customs regulations regarding food and alcohol, international shipping options are limited and vary by country. Please contact us for specific inquiries.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and leaves our warehouse, you will receive an email notification with a tracking number so you can monitor its journey to your home.